Frequently Asked Questions

Welcome to the Prime Heal FAQ. Here you can find answers to common questions about our products, orders, shipping, and safety.

Orders and Shipping

Where do you ship?

We currently ship to all 50 U.S. states, APO/FPO addresses, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. At this time, we do not offer international shipping.

How long does shipping take?

Standard shipping usually takes 3 to 7 business days after your order has been processed and shipped. Expedited and priority options are available at checkout for faster delivery. For full details, please see our Shipping Policy.

How long does it take to process my order?

Most orders are processed within 1 to 2 business days. Orders placed before our daily cutoff time on business days are often shipped the same day. Orders placed on weekends or holidays are processed on the next business day.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can click the tracking link in that email to see the status of your package. If you created an account at checkout, you can also log in to view your order history and tracking.

My package says delivered but I did not receive it. What should I do?

First, check with neighbors, household members, or your local post office to see if the package was misdelivered or held. If you still cannot locate it, please contact us within 14 days of the delivery date shown on the tracking information, and we will do our best to help.

Products and Usage

What kind of products does Prime Heal offer?

Prime Heal offers wellness supplements designed to support areas such as energy, recovery, joint comfort, gut health, stress, sleep, and overall wellness. Our goal is to provide clean, research-inspired formulas that support your body’s natural functions.

How do I know which supplement is right for me?

Start by thinking about your main goals, such as more energy, better digestion, less stiffness, or improved sleep. Read each product description carefully to see which formulas are designed to support those needs. If you are unsure, you can contact us with your questions, and we will be happy to guide you with general information. However, we cannot give personal medical advice.

How long will it take to notice results?

Everyone is different. Some people may notice changes within a few days or weeks, while others may take longer. Factors such as diet, lifestyle, sleep, stress, and overall health all play a role. Supplements work best when taken consistently and combined with healthy habits.

Can I take more than one Prime Heal product at the same time?

Many of our supplements are designed to complement each other. However, always review the ingredient lists and serving suggestions, and speak with your healthcare provider before combining supplements, especially if you have a medical condition or take medication.

Are your products vegan, gluten-free, or allergen-friendly?

Each product is different. Please check the product page and label for specific information on allergens, dietary suitability, and ingredient details. If you have a serious allergy or sensitivity, consult your healthcare provider before use.

Safety and Medical Questions

Are Prime Heal supplements safe?

Our products are formulated with quality ingredients and are intended for generally healthy adults. However, no supplement is right for everyone. Always talk to your doctor or healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Can I use your products if I am pregnant or breastfeeding?

You should not use any supplement while pregnant or breastfeeding without first consulting your doctor. We always recommend speaking with your healthcare provider before using our products during pregnancy or nursing.

Do your products treat or cure diseases?

No. Our supplements are not intended to diagnose, treat, cure, or prevent any disease. They are designed to support general wellness. All information on our website is for educational purposes only and is not medical advice.

What should I do if I experience side effects?

If you notice any unexpected or negative reaction after using one of our products, stop using it right away and contact your doctor or healthcare provider. If you believe it is a medical emergency, seek emergency care immediately. You may also contact us to let us know what happened.

Returns and Refunds

Do you accept returns?

We offer a 30-day return window from the date of delivery for unopened, unused products in their original packaging. Returns must meet the conditions listed in our Refund Policy.

How do I request a refund?

To request a refund, please email us at info@tryprimeheal.com with your name, order number, reason for return, and any relevant photos if the product arrived damaged or incorrect. Our team will review your request and provide next steps if your return is approved.

Who pays for return shipping?

If you are returning a product because you changed your mind or no longer want it, you are responsible for the return shipping cost. If you received a damaged, defective, or incorrect item because of our error, we will cover return shipping or send a replacement at no extra cost.

Account and Communication

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account makes it easier to view your order history, track orders, and manage your information.

How do I subscribe or unsubscribe from emails?

You can subscribe to our newsletter by entering your email address in the sign-up form on our website. To unsubscribe, click the "unsubscribe" link at the bottom of any marketing email we send.

Still Have Questions?

If your question was not answered here, you can contact us anytime at:

Email: info@tryprimeheal.com
Prime Heal
215 South Wadsworth Boulevard, Unit 400
Lakewood, Colorado 80226
United States